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Customer Service

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All items are inspected before dispatch and are carefully hand-packed. We do our best to ship your purchase as soon as your payment has cleared, including at weekends.

Payment & Customs, Duties and Taxes

We only accept PayPal payment now. PayPal also support VISA and MasterCard, so you can use your credit card.

You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company.

Shipping Method

Shipping Method via delivery area Delivery Time(business day) Tracking No. Insurance
western EU
eastern EU
North America
South America
South Africa
Small Packets Air
All Countries

* For orders made before 2 pm, if everything is in stock, we will ship your order at the same day.
* For most Asia countries, order should reach you the next day if no customer clearance is requried.
* For western EU countries, order should reach you within 3 days if no customer clearance is required.
* For eastern EU countries, order should reach you within 5 days if no customer clearance is required.
* For USA/Canada, order should reach you within 3 days if no customer clearance is required.
* For Austrilia, order should reach you within 3 days if no customer clearance is required.

* UPS Worldwide Express Plus 1-3 Business Days not guaranteed, tracked, not insured, delivery as early as 8:00 a.m
* UPS Worldwide Express 1-3 Business Days not guaranteed, tracked, not insured, delivery typically by 10:30 a.m. or 12:00 noon
* UPS Worldwide Express Saver 1-3 Business Days not guaranteed, tracked, not insured, delivery by end of day
* UPS Worldwide Expedited 3-5 Business Days not guaranteed, tracked, not insured, delivery by end of day
* Customs, Duties and Taxes

Note: UPS & DHL to some of city Worldwide, there are "Extended Area Surcharge". An additional charge of minimum HK$171 per shipment or HK$3.50 per kg whichever is greater,may be assessed for shipments delivered to certain extended points that are beyond the normal UPS service area.

Small Packets Air
* Small Packets Air is recorded.
* Small Packets Air has NO insurance.
* This shipping service usually takes up to 15-25 days but it is not guaranteed. Small delays are possible (but rare) due to custom formalities.
* In the very rare case of a package that has not yet arrived after 45 days, an investigation will be opened.
* We do suggest this shipping method for low value and light-weight orders.
* Each parcel should not be more than 1 Kg. We will NOT send any order which is over 100 USD via this method. Note: We are not liable for any lost of goods via this shipping method which means we will not resend your order if it was missing or damaged.

Australian Air Express(AaE)
* If your Small Packets Air order from Australia and over $100, we will ship with Australian Air Express(AaE), which use of Australian resources of local self-development, from Shenzhen freight to Australia's international express courier service, this service is limited to parcels sent to Australia to use. Easy interconnection line in Australia for the normal delivery time 1-5 working days after clearance. You do not need to pay additional fees.

Order Status

1. Pending - Your payment has not been cleared. And your order will not be shipped.

2. Processing(Packing) - Your order is under packing, and usually will send to our logistics center at the same day.

3. Processing(Backordered) - Few items of your order are out of stock. It need backorder. For most items, it takes 5-7 working days to re-in stock.

4. Shipped - When your order status is marked as "shipped", your order is on its way to courier. You should receive a tracking number when your order is under this status.

Address confirm

After you payment has cleared we will sent you a confirm E-mail to confirm your address, and if we don’t receive the address change notification, we will ship your order according to the shipping address you provided. Please notify us any address change before your order is marked “processing” to avoid parcel loss.


With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can’t be held liable for any damage that may have occurred in transit.

Warranty & Return

We guarantee to replace faulty goods. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a fault with the product. Product exchange is our normal policy, with refunds in exceptional cases.

For Cooling Off Period, By law, you have 7 days from the date of receipt of the goods in which you can cancel the contract - if you don't satisfy with the goods your got within a week, you can send the items back and get the refund. But you need to pay for the twice shipment for both delivery and return.

Another Question: 

1. How can I pay?

To make your shopping experience a straightforward one,our preferred methods are PayPal (it is quick and easy to sign up for an account at if you do not already have one).

2. Do you ship to my country?

Of cause. We ship worldwide.

3. Will I be charged customs?

As we know ,this hardly ever happens,but in the extremely unlikely event of a charge this would be your responsibility.

4. Can I choose the DHL shipping?

Please check if you are in the remote area , we don't provide the DHL remote area delivery now.

5. Any warranty for my purchases?

All products (except electronic components) from here have warranty with free swap, please refer to Return section for more details.

6. I am a reseller/wholesale, can we cooperate?

Why not ? We are always looking for honest business partners everywhere, feel free to email us, your enquiries will be seriously handled, they are very important to us. Please be reminded that looking for long term and happy business relationship is one of our business goals.

7. I want to develop my own custom product, what can you do?

After we received and understood your draft and/or idea, we'll start a meeting here to work out development costs for you, if you can let us have the initial order size, we can also calculate total costs including shipping for the first prototype. Just pass us the head scratching works in developing, you only have to target on marketing.

  ElecFreaks - electronic design, electronics components, development platform