All items are inspected before dispatch and are carefully hand-packed. We do our best to ship your purchase as soon as your payment has cleared, including at weekends.
Shipping Method
We offer Registered Air mail and competitively priced DHL shipping service.Air mail is calculated per 10g, starts from 2USD including handling and package fee all over the world. Please use estimator in your shopping cart to check the freight.
DHL send to the following 5 regions:
Zone1 countries: US, CA, MX, PR
Zone2 countries: AU, NZ, ID, KH, LA, VN
Zone3 countries: IT , DE, GB, BE, FR, LU, NL, SM, AT, DK, FI, GR, IE, NO, PT, ES, SE, CH, BG, CZ, HU, PL, RO
Zone4 countries: PA, PY, VE, CL, AR, PE
Zone5 countries: JP
MY, IN...
Shipping Time
Air mail takes 10 to 25 days to reach majority of the world, but shipping time is greatly affected by factors beyond our control, like weather, post office delay, custom and etc. We couldn’t guarantee a timely delivery but will perform the best on our side.
If your order by air mail is notified as "shipped" for 30 days without reception, please contact your post office and notify us. We will follow up closely to track the parcel, and refund/reship in the worst case.
Address confirm
After you payment has cleared we will sent you a confirm E-mail to confirm your address, and if we don’t receive the address change notification, we will ship your order according to the shipping address you provided. Please notify us any address change before your order is marked “processing” to avoid parcel loss.
Reception
With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can’t be held liable for any damage that may have occurred in transit.
Warranty & Return
We guarantee to replace faulty goods. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a fault with the product. Product exchange is our normal policy, with refunds in exceptional cases.
For Cooling Off Period, By law, you have 7 days from the date of receipt of the goods in which you can cancel the contract - if you don't satisfy with the goods your got within a week, you can send the items back and get the refund. But you need to pay for the twice shipment for both delivery and return.
