Warranty Return

Warranty

We guarantee to provide an accurate description and a high-quality product. If customers are not satisfied with the items received, please notify us within 60 days from the date of shipment. All items will be reimbursed within 3 days of receiving the product. Customers are responsible for return shipping costs unless the product was received damaged or defective.

All items are guaranteed with a life-long warranty provided customers take charge of return-resend two-way shipping costs.

No warranty will apply if the product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.

 

Returns and Exchanges

Please contact us via services@elecfreaks.com before returning any package. All product returns require a return authorization, which may be obtained via the above-mentioned email. No returns will be accepted without having previously obtained a return authorization.

● Return for Refund: within 5 days of receiving the product. (unopened)
● Return for Replacement: within 10 days of receiving the product. (damaged or defective)

All returns must be in their original mint and clean condition. Returns of damaged, scratched, programmed, burnt, or otherwise "played with" products will not be accepted. The product must then be returned in its original packaging with its receipt and a small note for the reason for the return (and pictures). This note will help us to serve you better and improve our products. Customers are responsible for return shipping costs unless the product was received damaged or defective.

 

Note: We do not accept the refund request raised from the taxes/duties reasons from your country.